Dublintaxi.ie

Supplier Terms and Conditions

Please read these conditions carefully as they, together with the specific information about your confirmed transfer, form the basis of your contract with the supplier detailed on your confirmation voucher. ('we', 'us' or 'our'). In these booking conditions references to "you" and "your" and ‘passenger(s)’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

Your transfer may be provided by an independent supplier(s). Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you.

Booking and Paying For Your Transfer Arrangements

Your booking is confirmed and a contract between you and us for the transfers in question will exist when the appropriate payment has been made to us. No contract will exist between us until all monies due for your transfer have been received by us in full from our agent.

Prices

We reserve the right to alter any of our advertised or confirmed transfer prices. If our booking agent does not advise you of the correct current price of the transfer that you wish to book at the time your booking is confirmed, we will give you the opportunity to rebook your transfer at the correct price or to cancel your transfer and receive a full refund of all monies paid.

Changes and Cancellations

If you need to amend or cancel your booking details, you should do so by emailing the Dublintaxi.ie Team, at info@dublintaxi.ie , in line with the terms and conditions stated below.

Cancellations:

If cancelled more than 5 days before booked transfer date and time, there will be no cancellation charges and the value of the booking will be refunded to you in full if already paid.

If cancelled within 5 days of booked transfer date and time (including ‘no show’ bookings), your booking will incur a 100% cancellation charge.

The date and time of email receipt will determine any charges that are applicable to your booking.

If you are covered by holiday insurance you may be able to recover any cancellation charges.

If for any reason beyond our control, we are unable to provide the transfer booked, we reserve the right to supply alternative transfer arrangements of at least the same standard as the ones originally booked. In the very unlikely event that your transfer arrangements cannot be supplied as booked and we are unable to offer you equivalent alternative arrangements we will refund you all the money paid you have paid to us.

Amendments:

Bookings can be amended at any time prior to the booked transfer date and time, by the Dublintaxi.ie Team, via email, to info@dublintaxi.ie . An administration fee of 10.00euro per amendment will be levied against your booking, should you choose to amend your booking.

If the price of your original booking changes due to product booked, vehicle type, number of vehicles, number of passengers, night rates bank holiday changes, etc., you will be charged the new price with regard to the booking details of the amended booking, plus the administration fee.

For booking amendments, we cannot guarantee that all changes will be possible, due to maters such as availability, but we will always attempt to secure your requirement for you.

Our Responsibility for your Booking

Subject to these booking conditions, your transfer arrangements will be performed using reasonable skill and care. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: -.

a) act(s) and/or omission(s) of the person(s) affected;

b) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or

c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or

d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.

We limit the amount of compensation we may have to pay you if we are found liable under this clause:

a) loss of and/or damage to any luggage or personal possessions and money,

The maximum amount we will have to pay you is 25euro per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

b) Claims not falling under (a) above or involving injury, illness or death

The maximum amount we will have to pay you is twice the price paid by or on behalf of the person(s) affected in total.

It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

We also have no liability in the following situations:

where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
where you incur any loss or damage that relates to any business activity.
where any loss or damage relates to any services which do not form part of our contract with you.

Subject to these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. Such events may include war, threats of war, riots, civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of God and other events outside our control.

We will use all reasonable efforts to ensure that you are collected from your collection point at the time set out in your booking voucher. However, we will not be liable for any loss or costs you suffer or incur through any reasonable or unavoidable delays and it is your responsibility to ensure that you book the taxi to collect you in time. Neither we nor the Supplier, will be responsible for any losses you suffer (including for example any missed flight) due to your failure to allow sufficient time for your journey.

If your flight is delayed, your transfer arrangements will automatically be amended and your taxi will collect you at your revised time of arrival. Please note,we will allow a half hour waiting time at no charge after which time you will have to pay 15euro per half hour or part thereof in cash to the driver prior to leaving for your destination.

If your flight is diverted for any reason, we will use reasonable endeavours to rearrange a taxi to collect you from your original destination airport at the revised landing time. IN SITUATIONS WHERE NOTIFICATION OF THE DIVERSION OF THE FLIGHT IS TOO LATE TO PREVENT THE TAXI DRIVER FROM TRAVELLING TO THE AIRPORT OR FROM WAITING FOR THE FLIGHT TO ARRIVE AT THE ORIGINAL LANDING TIME, YOU MAY HAVE TO BOOK ANOTHER TAXI AND PAY ADDITIONAL CHARGES LOCALLY.

ALL BOOKINGS FOR A SERVICE MUST BE CONFIRMED AT LEAST 12 HOURS BEFORE YOUR DEPARTURE. IT IS YOUR RESPONSIBILITY TO CONFIRM YOUR BOOKING AND IF YOUR BOOKING IS NOT SO CONFIRMED, WE CANNOT GUARANTEE THAT THE SERVICE WILL BE PROVIDED AND WE WILL NOT BE LIABLE FOR ANY LOSSES OR ADDITIONAL COSTS YOU INCUR.

Complaints

Should you have a complaint with any aspect of your transfer, the complaint must immediately be brought to our attention.If your complaint is not resolved , please follow this up within 28 days by writing to us giving your booking reference and all other relevant information. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Law and Jurisdiction

These terms and conditions are governed by Irish law and the courts of Ireland have exclusive jurisdiction over any dispute or claim arising out of it.

Special Requests

Any special requests must be advised to us at the time of booking. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.

Disabilities and Medical Problems

We are not a specialist disabled transfer company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your transfer, please provide us with full details by submitting them to our booking agent before we confirm your booking so that we can advise as to the suitability of your chosen arrangements if possible.

Please inform us at the time of booking if any of the passengers are wheelchair users. Please also inform us as to whether the wheelchair is collapsible, so that we can ensure that the correct vehicle is booked to meet your needs.

Child Seats

As per the EU directive 2003/20/EC the following applies:

Children must use the correct child seat until they are 135cm tall or age 12 (whichever they reach first). They then must wear an adult seatbelt. It is the driver's responsibility to see that children are restrained correctly. However, there is an exemption for licensed vehicles, which can still carry children even if the correct child seat is not available.

Licensed vehicles are subject to the following rules:-

Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available.
For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken.

Shuttles

Children will be charged as per regulations.

Private Transfers

Children under 3 years of age may travel unrestrained (on an adult's lap) in the rear of a vehicle if no child seat is provided. However, Children will be charged as per regulations.Children aged 3 years and above must use an adult seat belt if no child seat is provided.

NB - If parents choose to use a car seat, we recommend they take their own to ensure safety standards. Upon request at the time of booking, child seats cannot be guaranteed.

Behaviour

We reserve the right within our reasonable discretion to terminate the transfer, if you or your party's conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither we nor any of our suppliers accept liability for any extra costs incurred by you/or your party as a result of us or any of our suppliers doing so.

Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the transfer journey. We further reserve the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.

Full payment for any damage or losses caused by any passenger must be paid directly to us or other supplier prior to departure from the transfer. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

Luggage

Please inform us at the time of booking by telling our booking agent if you wish to travel with excess baggage including, but not limited to, surfboards, bicycles, pet carriers or other oversized items. This is to ensure that our vehicles can accommodate you. Should you fail to notify us at the time of booking, you will be liable to us or our suppliers for any additional costs incurred in the carriage of such items.

12 Airport Bookings

12.1 Please note, that the driver will try to make contact with you within 30 minutes of your flight arrival time. Please ensure that you turn on your mobile phone upon landing. However, if we are unable to contact you and there has been no contact made within 40 minutes of your arrival you are liable to be charged waiting time of €5 per every 10 minutes waiting. If after a further 10 minutes (50 minutes since your flight landed) you have still not made contact, the driver will have no choice but to leave as he could be going to another booking.

12.2 Waiting time charges are applied after 30 minutes on local, UK and short European Flights, 45 minutes on cross Atlantic, long haul etc.

12.3 There should be no reason for you to leave the airport terminal as if you leave we have no idea as to where you could be.

12.4 Please make every effort to make contact before moving around.

12.5 All waiting time rates are added to fare at the end of the journey.

12.6 All Tolls are also added to fare at the end of the journey.

12.7 Please bare in mind that the driver has a living to make and that the first 30 minutes waiting time for airport collections are not charged for in good faith.

12.8 PLEASE KEEP A RECORD OF THE PHONE NUMBER FOR DUBLINTAXI.IE and YOUR TRAVEL DOCUMENTS.

13 Delayed Flights

13.1 I understand the unpredictability of air travel, with flights arriving late and in some cases early and appreciate that this is out of your control. I monitor all flights to keep an eye out for this however, occasionally it happens that a delayed flight will arrive the same time as another booking. Should this happen, I will do my utmost to have another driver available to collect you. Please be aware that this may result in a delay in your collection, but is out of my control due to the knock on effect of the flight delay.